At JS Property Maintenance, we provide professional property maintenance, landscaping, lawn care, pest control, power washing, and outdoor improvement services. Because our services involve scheduling, labour, travel, equipment, and materials purchased specifically for each project, the following terms apply.
Contents
1.Deposits
Deposits secure your project within our schedule and allow us to purchase materials, reserve equipment, allocate labour, and prepare for your project.
Deposits become non-refundable once any of the following occurs:
- materials are ordered or purchased;
- equipment has been allocated;
- scheduling has been confirmed;
- permits or project planning have begun;
- travel has commenced;
- any work has started.
2.Fixed Project Pricing
Unless specifically stated otherwise in writing, all quotations are based on the completed scope of work — not the amount of time spent on-site.
Our crews are trained to work efficiently using professional equipment and years of experience. Completing work faster than anticipated does not reduce the agreed project price.
3.Scope Changes
If the actual conditions differ materially from those represented during estimating — including but not limited to:
- hidden roots;
- tree stumps;
- mature trees;
- buried debris;
- damaged interlock;
- underground utilities;
- inaccessible work areas;
- hazardous conditions;
JS Property Maintenance reserves the right to revise the quotation before continuing work.
4.Materials
Materials purchased specifically for your project — including but not limited to:
- mulch;
- soil;
- stone;
- polymeric sand;
- sealers;
- cleaners;
- plants;
- trees;
- sod;
- fertilizers;
- herbicides;
- pesticides;
- replacement parts;
...are non-refundable once ordered or purchased.
5.Mobilization Costs
Each scheduled visit incurs costs including:
- travel;
- fuel;
- vehicle wear;
- labour;
- scheduling;
- equipment preparation;
- loading and unloading;
- disposal fees.
These costs are earned once incurred and are not refundable.
6.Completed Work
Once work has been completed in accordance with the approved quotation, refunds are generally not available.
Customers must notify JS Property Maintenance within 14 calendar days if they believe workmanship does not match the agreed scope.
Where appropriate, we will inspect the concern and may repair or correct verified workmanship deficiencies before considering any financial remedy.
7.Lawn Care Services
Results from weed control, fertilization, overseeding, soil amendments, mosquito control, tick control and pest control depend on factors beyond our control, including:
- weather;
- irrigation;
- soil pH;
- existing lawn condition;
- sunlight;
- homeowner maintenance;
- municipal and provincial product regulations.
Accordingly, specific results cannot be guaranteed, and refunds are not issued solely because desired results did not occur.
8.Customer Delays or Third-Party Restrictions
If work cannot proceed because of:
- condominium corporations;
- property managers;
- landlords;
- neighbours;
- municipal restrictions;
- utility locates;
- weather;
- customer unavailability;
- inaccessible properties;
JS Property Maintenance may postpone, reschedule, or terminate work. Costs already incurred remain payable.
9.Cancellations
If a customer cancels after accepting a quotation, they remain responsible for costs already incurred, including:
- purchased materials;
- disposal fees;
- labour completed;
- travel;
- equipment allocation;
- administrative costs.
10.Partial Refunds
Where JS Property Maintenance determines a partial refund is appropriate, any refund will be calculated after deducting:
- labour performed;
- travel;
- fuel;
- equipment usage;
- disposal costs;
- materials purchased;
- administrative costs;
- subcontractor charges;
- taxes and applicable fees.
11.No Chargebacks
Customers agree to contact JS Property Maintenance before initiating a chargeback or payment dispute.
Where services or materials have been provided in accordance with the approved quotation, chargebacks may be disputed using project documentation, photographs, signed estimates, invoices, communications, and this Refund Policy.
12.Limitation
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws, including the Quebec Consumer Protection Act and the Ontario Consumer Protection Act.
Questions about this policy?
We'd rather talk it through than have you guess. Reach out any time.
(819) 581-3900 Contact Us